Case Study
Re-imagining and Developing the Client User Experience for Retention
Enhanced RFP wins, client retention, and app self-service
Outdated design caused customer retention issues
Our client’s flagship immigration platform failed to attract and retain customers due to its outdated design, complexity, and lack of modern self-service features, leading to lost business opportunities.
Valent reimagined application with agile, customer-focused modernization approach
- Valent partnered with the client to reimagine their application experience from concept to delivery through an agile, end-to-end product development approach.
- Leveraging our Experience Modernization Blueprint, we modernized both the user experience (UX) and underlying technology to deliver a streamlined, customer-focused solution.
Enhanced RFP wins, client retention, and app self-service
- Improved RFP win rates through a modern, streamlined experience.
- Increased existing client retention through addressing key challenges.
- Reduced in-house support calls by enabling effective app self-service.
For Businesses
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If your organization is interested in finding ways to improve your performance, profitability and growth, or leverage AI for transformational outcomes, we can help. Contact Valent Partners today to arrange a consultation on the challenges you face.
